You are all true heroes
I wanted to thank you and your orthopedic staff for the successful surgery I had at Bronson Healthcare in Battle Creek on February 16, 2021. Dr. Barry Collins was my surgeon. I first contacted him two years ago for shoulder pain. I was very impressed with his expertise and thorough evaluation. We discussed conservative treatments. Some of them were very helpful. However, the pain eventually returned and became worse. Once we decided on surgery, he explained the procedures and spent time answering all my questions.
I had several questions a few days before surgery. Every phone message I left with the surgical nurses was returned promptly and answered. On the day of the surgery all the staff were very positive and set me at ease since I was very nervous. I informed one of the nurses I had a tough time swallowing pills so they made every effort to accommodate my needs. They were very flexible and polite, helping me use the bathroom twice before surgery. They treated me professionally and with great care. I came in on a very treacherous snowy morning and all the staff were there bright and early with a positive attitude, sense of humor and a smile. I believe a couple of them even spent the night nearby so they wouldn’t be late the next morning. I appreciated that dedication from the staff.
I apologize I didn’t get the names of the staff during that day. I do remember all the doctors, nurses, anesthesiologists and female clergy were fabulous and worked well as a team. I hope someone will let them know I appreciated them very much and they were a big reason for my successful surgery. I can’t say enough good things about Dr. Collins and his expertise and bedside manner. He was very professional and treated me with respect. I would recommend him and your facility to anyone who may need treatment.
I thank you and your entire staff who are working during this time of the pandemic. You are all true heroes.