This was my first visit to The Groves, as my doctor has relocated there.
I was very anxious about both his move to this new clinic, getting acquainted with a new staff, and that anxiety heightened over the knowledge that locating the clinic, parking and transport to the clinic were going to be compromised due to construction at that site. However, when I arrived, it was so EASY.
Bronson Healthcare thought of EVERYTHING and the communication was awesome. I am presently disabled and unable to walk on my own. I was met at my vehicle by a cart ready to transport me to the building, and when I arrived at the building, they had a scooter available for my use and they also knew my name and were expecting me. Signage directing me from the back entrance through the building to the clinic at the front was well posted and easily seen.
In the clinic itself, everything was thoughtfully done–entryways were oversize, furniture was plentiful and served a variety ofsizes, needs and purposes, rooms were laid out efficiently and with a thought to patient comfort, need and privacy. I am very impressed. I was so worried about a move to this practice, and all those fears have been allayed and I’ve been gifted with much more than expected. Thank you so much. ALSO, and very important, the nurse was so kind and congenial.