“If it was my family member, that is what I would want done.”
Today we recognize Penny Wright from Materials Management for being a problem solver and assuring exceptional care experiences for our patients.
Last week, a manufacturers recall left us without supplies for Continuous Renal Replacement Therapy (CRRT) in our Critical Care Unit (CCU). Senior Inventory Specialist Penny Wright handled the challenge immediately – and a new shipment was scheduled for the following day. When our CCU faced an immediate need Penny called the distributor, arranged for immediate pickup and drove to the distributor herself to assure the patient was cared for.
Thank you Penny! And I loved your response when CCU staff said ‘thank you’ for the special delivery: “If it was my family member, that is what I would want done.”