Thanks to Mallory for delivering an exceptional care experience

Today we recognize nuclear medicine technologist Mallory Bowerman for creativity, compassion and delivering exceptional care experiences.

Recently, Mallory was assisting a paraplegic patient who was visiting Bronson Battle Creek for a nuclear medicine bone scan. This imaging procedure occurs on a narrow table and the patient was having difficulty getting comfortable and ‘still’ for the 20-minutes scan. Mallory used a strap to help secure the patients legs, providing both comfort and a better quality image. After the procedure, the patient expressed appreciation and shared with Mallory that he was struggling to sleep at night – and wondering if he could obtain a similar strap. To ‘make a long story short,’ Mallory researched the request and discovered the strap is NOT available through medical stores. Undeterred, she called our medical suppliers . . . chased funding from her department . . . ordered the strap, and delivered it to the patient. Her compassion, persistence, and creativity are a great example of our Standards for Excellence in action.

Thanks to Mallory for delivering an exceptional care experience. And thanks to many across Bronson who problem-solve each day to assure the best possible care for our patients and families.