Thank you Chris for stepping up and improving our patient’s experience
I had a patient with multiple medical conditions admitted from the Bronson Methodist Hospital Emergency Department to the Admission unit (AU). She had multiple different opinions from multiple providers about her condition. She was very anxious and suspicious. Despite me reassuring her and explaining to her the work up plan, she was still concerned. That was only till Christine Anthony (Chris) RN stepped in after I left the room. The patient concerns disappeared when Chris told her that I took care of her own family member before and she had good experience with me as provider and would trust me. When I re-visited the patient later that day, she was different and had more confidence in me. Thank you Chris for stepping up and improving our patient’s experience.