She went the extra mile

Paula Dunayczan, Patient

Just wanted to send kudos to Alyse, Medical Assistant and to Doug Deemer, PA at Bronson Sleep Health.  One week ago I called because I was having trouble with my CPap. I left a message and Alyse called back. She said that Doug would not be in the office on Friday, but Alyse listened to me and we were able to get the reports from CPap faxed to Sleep Health. Reports were read Monday a.m. and I received a call from Alyse at 9:15 that Doug would order an increase in pressure. Before the day was over the change had been made and I am very happy with the result. Without Alyse, I would probably still be waiting to have someone listen or be scheduled for an office call.  She went the extra mile and brokered a quick solution. Thank you Alyse.