She gently talked to my Mom with a smile

Jeanne Case, Family Member

My Mom had surgery on her spine with Dr Kasten.  While our whole experience with surgery was great, I want to highlight a moment in the NeuroICU.  She was there for two days.  Her first day, in particular, she was in pain and very confused.  Her nurse, Jenn (worked Wednesday 5/25 around 8 pm), was absolutely fantastic.  She gently talked to my Mom, with a smile, close to her face.  My Mom couldn’t take a lot of pain medication due to her blood pressure.  Jenn took the time to breathe with her and assure her all would be okay.  Her tone of Jenn’s voice, the look in her eyes, told my Mom all was going to be okay.