Responsible, respectful, and loving

The Rose Family, Patient

June 17, 2015

Bronson At Home:

We are writing to commend your staff person, Tracey Faurot, on her outstanding performance, providing home care for Tina Rose – a now 100 year-old resident of Battle Creek.

Tracey was placed at Tina’s home to provide safety, personal care, and companionship, and she did it in the most responsible, respectful, and loving way a person possibly could. It was a joy for us to have her as part of our lives, taking care of someone so important to us all. She was trustworthy, and reliable.
We were delighted with her service.

She was always, and I mean always, early, not just on time, which was reassuring. Her knowledge of Bronson at Home’s procedures is extensive and she followed them to the highest degree. She shared with us, how to handle things if we knew something needed to be altered in the care plan, etc. or how to manage scheduling issues.

Tracey was proactive at recognizing ups and downs in Tina’s mental or physical health and consistently addressed them more than competently. She made sure that Tina’s home and medical equipment were always clean and ready for use. She handled deliveries for Tina, friend’s visits, made sure she could use the phone to stay connected to her family and friends, and gently but firmly encouraged Tina to eat and drink properly, get exercise, keep her mind active, and to have a sense of purpose.

Occasionally, Tina stayed at her daughter’s home. Tracey was flexible and equally skilled at caring for her regardless of the environment.

She helped out immeasurably on several occasions when an acute medical problem developed and Tina needed to go immediately to CentraCare to be seen at the clinic, or at the Emergency Room.

She even assisted us when Tina turned 100 years old and had series of parties in her honor, including a five generation one with out-of-country guests. Tracey took away any stress of ensuring that Tina was ready to enjoy her festivities.

When it became time to make the difficult decision to transition Tina to a newly opened adult foster care home, Tracey aided in getting us ready for the move.

Tracey is prepared, diligent, resourceful, an excellent problem solver, kind, generous, has good humor, and is cheerful and pleasant to be around. She is an exemplary professional. If only she could be cloned!

Thank you for placing her with us to care for Tina – it really was a perfect pairing.

In appreciation,

The Rose Family
Charles, Michelle, Xenia, Herb, Paul, Tanya, Vern, and the rest
in Battle Creek and around the world