Recognizing the staff in our CT area for a simple act of kindness.

Jim McKernan, COO, Bronson Battle Creek

Just a quick story for you today . . . recognizing the staff in our CT area for a simple act of kindness that demonstrated a serious desire to deliver an exceptional care experience.

A patient shares that she was recently here for a CT and that staff were actively working to assure that she was comfortable in advance of the procedure.  Staff asked ‘is there anything more that we can do?’ – to which the patient joked ‘maybe sing Happy Birthday to me.’  Following the procedure, the patient reports she was pleasantly surprised when four staff members appeared and sang Happy Birthday!

Simple acts of kindness go a long way toward expressing our care and compassion for patients and families.  Thanks to all across Bronson Battle Creek who pay attention to the little things that make patients feel special.

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