Raising the bar and building trusting partnerships

Jim McKernan, Employee

Today we recognize Mary Warner from the Bronson Battle Creek Infusion Center for raising the bar and building trusting partnerships.

Recently our infusion team began working with continuous infusion pumps.  It has been a learning experience for all and our staff has been doing a great job.

Mary Warner, RN, was working with a patient who was having some difficulty, and she gave the patient her cell phone number in case he needed assistance.  The patient struggled on the weekend and called Mary for help.  Mary insisted the patient come in right away.  She met him at the outpatient center door, fixed the tubing, restored the pump to working order and sent a very satisfied patient on his way.

Thanks to Mary Warner for delivering an exceptional care experience.  And thanks to the entire Infusion Center team for the patience, education and thoughtful touches that have made a difference in the lives of our infusion patients.