Nick went above and beyond for a patient
My coworker, Nick went above and beyond for a patient who presented to the lab a couple of weeks ago and had information missing for his send out kit from the Doctor. Nick spent all day during his shift trying to contact the patient’s doctor for the information and continued to update the patient.
Fast forward to yesterday when the patient returned and he found out that the ABN was not signed. Thanks to Nick’s quick thinking of sending the kit and faxing the ABN once signed was critical in making sure that this patient could get his results in a timely manner.