She validated my feelings and gave my daughter top notch care.
We recently had to bring our three year old daughter to the ER because there was concern that her VP shunt was not functioning. Needless to say, my husband and I were scared to death. Our daughter Lilly is adopted and we are still getting used to her chronic health conditions. Courtney was very calm and pleasant and was wonderful with our Lilly. We were in 12/19 and Courtney even tried to let Lilly call Santa Claus on her Vocera. Our daughter was very anxious about testing and at one point I had to help hold her down for an xray. I had tears in my eyes watching my daughter be so frightened. Courtney was very intuitive and not only supported my daughter but helped reassure me as a mother. She validated my feelings and gave my daughter top notch care.