Michelle was incredible

Carla Schwalm, Employee

I had to go to the ED to consult on a patient.  My patient was in imaging, so I needed to wait for awhile for them to come back.  I stood in the hallway using a computer to get some charting done.  I could overhear Michelle (unsure last name) at BMH ED interacting with a patient who was a bit distraught, and Michelle was incredible!  She made the patient feel safe when he was not at all feeling safe.  She calmed him down when he was not at all calm.  Another person entering that room might have had a very different outcome.  Michelle is incredible and I hope she knows that this is clearly exactly where she should be!!!  I was impressed to say the least.

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