Bravo, Bronson – Michelle is a keeper!

Amelia Silkworth, Community Member

I am a Nurse Care Coordinator for a local mental health care provider. I called Patient Financial Services with questions regarding insurance coverage for a client. This client was hesitant to get needed care for fear of creating unaffordable bills. When I explained this especially challenging issue to Michelle in Financial Services, she first shared how glad she was that she got my call because this particular issue is one that she is passionate about helping with. She let me share what I knew about the process, and then filled in my knowledge gaps. She patiently waited while I repeated back to her, just to be sure I understood correctly. Because of Michelle, I can take that information back to my client and create a plan for getting the needed care without fear. Bravo, Bronson – Michelle is a keeper!