It’s what we do!
I wanted to let you know of a Bronson Positivity that I saw, and was part, of firsthand.
Mike Halifax and I were on our way down to the Terrace Café for morning break. We didn’t have a lot of time so were in a rush to get there. An older visitor, possibly new to Bronson, was wondering around by the large windows overlooking the parking lot. She looked like she was trying to figure out where she was going and not sure how to get there. We stopped, said good morning and asked if there was something we could do to help her. She said she was looking for “Patient Relations” and was having problems locating it. Mike took the lead and started explaining to her where it was but from the blank look on her face, she was not grasping this. He stopped explaining and with a smile, told her, “I will be more than happy to take you there.” Of course the visitor protested and told us she could find it if we would just tell here where to go but Mike insisted. Together, they walked back the way Mike and I came and I proceeded to the café.
I ran into Mike on the way back and asked how it went and he told me she was all set and very pleased. I commented that what he did and tried to give praise but all he did was shrug. “It’s what we do!” was his response.
Bronson Positivity: Mike Halifax practices it every day.
This is why I love my job so much and I thought you would like to know.