It’s an amazing way to expedite my care

Melissa Madsen, Patient

I had an allergic reaction causing my eyes to swell. It continued to get worse, so I knew it was time to go to a doctor. It was 8 a.m. on a Sunday morning and I realized the closest FastCare location didn’t open until 10 a.m. I needed to find relief for my eyes as soon as possible, so I opened my BronsonConnect Video Visit app and the first provider who popped up was Patricia Pfau, PA. Patricia also happens to be a provider at Bronson FastCare! We connected for a video visit within minutes. She was excellent. She asked a lot of great questions and wrote me a prescription for medication to help my eyes. By that evening, the swelling was down and I was feeling so much better.


Using BronsonConnect Video Visits was so convenient! It brought high quality care directly to me, on my timeline and in my own space. The service exceeded my expectations. Plus, my visit was documented on the electronic medical record used by Bronson, so details of my visit are available to my primary care doctor if needed.


Some people may be skeptical of having a medical appointment online, but I would recommend they try it before they decide. I tried it and I’ve decided it’s an amazing way to expedite my care!