I want to say THANK YOU and WELL DONE to the Bronson Battle Creek ED staff as well as the Bronson Lab at Oak Ridge.
I want to say THANK YOU and WELL DONE to the Bronson Battle Creek ED staff as well as the Bronson Lab at Oak Ridge. My 7-year-old son passed out at school. I brought him to the ED to be evaluated. Although I am a nurse, my world was rocked wondering what was going on with my little boy. The staff was very good to all of us (my son, my husband, and myself) and actually made a potentially frightening experience rather pleasant. The nurses explained everything they were doing as they helped him put on a gown (or ‘superhero cape that goes on the front’), and hooked him up to the monitor. They even allowed my son to maintain some control of what happened to him by letting him make small decisions such as on which finger he wanted the pulse ox. The child life specialist, Jen (?), was a blessing. She talked to him with kindness, brought him a couple seek-and-find books that were fun for him, and had a demeanor that infused peace into the room. Dr. Plante was great with my son, making the neurological exam a fun challenge provoking some smiles. Dr. Plante was also very good at explaining to my husband and I the reasoning behind the tests he ordered and his thoughts on why our son passed out.
As part of his follow-up, the pediatrician (amazing Dr. Malec) ordered some labs. We went to OakRidge Bronson Labs at 7:15am to have them drawn. Although I explained what to expect and that it would only hurt a little, you can imagine that my son was still quite apprehensive about having a needle stuck into his arm. When it was his turn, we went back into the room and two kind female phlebotomists awaited us. They were very good at explaining everything before they did it and made him feel at ease. She poked and drew blood and he didn’t even flinch. It was a wonderful experience. He (and his sister) even got to pick a prize from the prize box when it was over. I was grateful for such a good experience for his first time, knowing that it will make him feel less anxious about any future blood draws.
Again, I say THANK YOU and WELL DONE!