I KNEW they were taking my condition seriously!

Belinda Bullard, Patient

I am currently 55 years old. By the time I was 50 years old, I had been to the emergency department four times with chest pain. The first two times I went, I went to Borgess. Each time, I had to wait in the waiting room for three hours. I was told that if my condition worsened, I should let them know. I spent the three hours wondering if my condition was worse… Should I let them know if it is a little worse, or wait until it was alot worse? I was wondering why I was diagnosing myself!

The second and third time I went to the ED, I went to Bronson. When I arrived, there was a sign that said something like “If you are having chest pain, don’t wait in line!” I told the receptionist that I wasn’t exactly having chest “pain”, it was more like a dull ache. There was a flurry of activity! I was put in a wheelchair and given a consent to treat form to sign. I was digging through my purse for my insurance card, and was told that they didn’t need it then. I was so impressed that the staff were more interested in my health than the paperwork!

As they were wheeling me to the back, they were shoving an aspirin down my throat. As soon as I was in a room, I was hooked up to an ekg, had blood drawn, and they were taking my blood pressure. I KNEW they were taking my condition seriously!

The next day, I was administered a stress test. The test came back that I had too much stress. In a way – good news! However, I had to figure out how to turn off the stress!

My care, at Bronson, was great! I knew I was a priority, and I knew they cared.