I could tell that I was not just another patient to her

Kenny Sparks , Patient

I was at Bronson today for a simple procedure in the Cath Lab. I tend to be a very anxious person when it comes to most medical procedures. All of the staff I encountered during my procedure were fantastic and made me feel extremely comfortable. I especially want to thank the tech, Nicole who went especially above and beyond. The moment she started interacting with me, I could tell that I was not just another patient to her, but a unique individual and person. We had a great conversation prior to my procedure. Once the procedure started, I started to feel anxious. Nicole noticed this almost immediately from my body language and sat down next to me, holding my hand through the entire procedure. This was incredibly comforting and showed me just how caring of a person she is. Many thanks to Nicole and the rest of the Cath Lab team I encountered!

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