Excellent customer service in addition to providing excellent patient care
Patient Centered care is at the forefront of every Bronson employee’s mind, but Cathrine Kocsis, BLH Surgical Services Scheduler takes it to another level. When greeting and welcoming BLH pediatric surgical patients, she informs them that they have a friend waiting for them in their room. Upon arrival to the room, an adorable stuffed animal is on the bed. This new friend will wait for their return from the OR and will be able to go home with them after their procedure. Cathrine feels that this extra touch establishes an instant trust and calmness not only with the child, but also with their parents. We thank Cathrine and the BLH OR team for providing excellent customer service in addition to providing excellent patient care.