Each person that came in was like a little ray of sunshine in a dark stressful storm
Today we celebrate the teamwork of our Emergency Department, C2 staff, Hospitalists, Bronson Medical Group specialists, imaging, dietary, housekeeping, pastoral care and discharge planners – all of whom were called out in a very positive patient experience shared last week.
The note came from the wife of a 30-something patient who had a serious health scare and arrived in our Emergency Department. Compliments were shared about those departments and about 10 individual BBC staff members who assisted from ED triage, to inpatient admission, to diagnosis, to discharge.
The last words of the note are most impactful and describe the care experience that we want to achieve for each patient: ‘EVERYONE was amazing. It made me realize that everyone who has patient contact really does make a difference in that family’s life. Each person that came in was like a little ray of sunshine in a dark, stressful storm. I could not have asked for better care.’