Dr. James L. Hunt and his entire staff are extremely professional and responsive

Clay N, Patient

Dr. James L. Hunt and his entire staff are extremely professional and responsive.

An example of this took place recently when my prescription insurance coverage changed. My new insurance provider denied coverage of a medication I have been taking for over 15 years resulting in over $600 a month in out-of-pocket expense.

I contacted Dr. Hunt through MyChart and explained the situation, I received a response from Julie, a member of Dr. Hunt’s staff that same day.

Julie contacted the insurer and submitted requested documentation. Over the next week she made numerous follow up calls, submitted additional documentation and provided me with an update after each interaction she had.

Finally, after almost 2 weeks I received a call from Julie informing me that the insurer had approved coverage of the medication and that coverage would be retroactive so the $600 out-of-pocket expense I had incurred was reimbursed.

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