Carol Sue did a phenomenal job

Jeff Roberts, Employee

Recently, we had a traumatic experience that affected the whole Bronson Battle Creek emergency department team. When situations like that happen, there are many emotions you experience. However, as an emergency healthcare professional, you are trained to keep your composure so you can continue help other patients. To help us cope with the situation, following the event, the Critical Incident Stress Management (CISM) team came to our department to hold a small group meeting for the staff members involved.

It was nice to discuss the event prior to leaving after our shifts were over. We were able to release many of the emotions we were feeling, which allowed me to go home without any pent-up, lingering feelings. Carol Sue from the CISM team did a phenomenal job at making sure everyone had a chance to discuss their thoughts and feelings. She also gave us ways to continue processing what had happened. The conversation had a clear pathway and stayed on track, while allowing all staff members to provide input. Before Carol Sue left, she offered CISM services to anyone needing to talk further in private or with any future difficulties experienced while trying to digest what had happened.

What is CISM? Bronson is committed to helping employees be well and live a balanced lifestyle. Following a critical or traumatic event, it can be difficult to function normally at work or home. The Bronson Critical Incident Stress Management (CISM) team is available to help employees through these difficult situations by providing healthy and effective coping techniques.

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