Bronson should be very proud of the team they have there

Robert Plank, Patient

I had an appointment first thing in the morning at 7:15 a.m. with Eric J. Houchin, MD, at Bronson Family Medicine – The Groves, and I missed my appointment. When I had realized what happened, I called back, and to my pleasant surprise, they were able to schedule me later that the day.

While in the waiting room, there was a patient who came in who was very upset. The staff was absolutely amazing in their handling of the situation. One staff member took full responsibility and ownership of the error that was made. That staff member quickly and calmly let the patient know that she had made the mistake and that she would happily correct what had happened. She asked the patient if they would mind waiting just a few minutes, she would have it taken care of. It’s was very pleasant to see.

I have had nothing but phenomenal experiences with the staff at Bronson Family Medicine – The Groves. Bronson should be very proud of the team they have there.

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