As a nurse that works at Bronson, it is difficult to be the patient.
However, when I was a patient, William went above and beyond the normal job duties. He made my mother feel involved in the care and kept me up to date on what was going on. He brought me a fresh warm blanket every time he came in and actually treated me like a human. He was in good spirits and made the unexpected visit to the ER tolerable instead of the worst thing in the world.