Appreciation to Susan at Bronson OB/GYN – Capital Ave.
I’m a patient of Bronson OB/GYN – Capital Ave., and also an employee, so I understand how busy we all are and how valuable customer service is to our organization. I called the office to inquire about my birth control out of refills with my pharmacy, and Susan Purchase, my nurse at Bronson OB/GYN – Capital Ave., responded to my concern within a couple of hours. She even went as far as to wait on hold for 20 minutes of her busy day, and gave me a follow-up call on what to do. Because I am also very busy, that was such a relief to me, and her follow-up call felt like one less thing I had to do today, as I was planning to call the office back and follow-up with my pharmacy with the 30 minutes of a break I had today. Susan had already done it for me. Those are the little things that make me #bronsonproud that I don’t take for granted. Thank you Susan!