Above and beyond

Michelle, Employee

Just wanted to share a visit I had with a patient and her family member in January 2014. The daughter of the patient was very complimentary of the diet office associate who helped with ordering breakfast that day. I have been informed the diet office associate was Deb Mawby, who was very kind, patient and helpful to the patient and her daughter. In speaking with the daughter, she said at the end of the conversation via phone Deb offered the daughter a cup of coffee or anything else if she desired. The daughter was very appreciative of this and stated all staff here have been very caring and helpful, but she went above and beyond in this instance. Thanks to Deb for your dedication to our patients and their families with your example of customer service. It is appreciated very much and did not go unnoticed.