Above and Beyond Physical Therapy Care!

Cheryl Troup, Patient

I recently had a shoulder manipulation on a Friday morning the doctor scheduled physical therapy for 14 days in a row. My husband and I were concerned because we knew that the outpatient services were not open on Saturdays and Sundays. When we went to the appointment desk at the outpatient physical therapy office of Bronson Battle Creek, to schedule my appointments, Amy said, “Oh well, we just need to talk to Jeff.” Jeff was wonderful; he scheduled me on Friday afternoon and then in the PARC with Costa over the weekend. It was great that there was not even a second thought about it and Jeff made it seem like they did this all the time yet like it was being done special just for me. The second weekend that I needed to attend therapy, I overheard Costa say he could come in for me again but he would be in jeans. That made me feel really special even though they treat all their patients special. I have been going to therapy 3 times a week for some time now and have had the chance to observe the workings of BBC Physical Therapy, they all have the best interests of the patients in mind, while treating the patient with kindness, respect, and making them feel comfortable. I have been blessed to have Costa, Marlin, Sharaddha, Rebecca, Tom and Megan on my team encouraging me while pushing me to my fullest potential for a full recovery. Thanks to them all I am healing and have met some GREAT people!